<img height="1" width="1" src="https://www.facebook.com/tr?id=215536358806250&ev=PageView&noscript=1"/>

SHIPPING POLICIES

Shipping in the United States
We ship to all 50 states; Washington, DC and US P.O. Boxes. We use UPS Surepost where orders are sent to a local post office and USPS makes the final deliveries. For shipments to APO/FPO/DPO addresses please submit your request by clicking here.

Please note that we are unable to ship Undressed and Lift to Hawaii and Puerto Rico due to airline safety regulations for combustible ingredients. 

Shipping Rules and Rates in the United States
We offer free shipping on all first-time orders. Subsequent orders will be charged a flat $5 fee. If you are a member of the New Wash Club, orders are always shipped free (including styling products ordered separately from Club refills).

Shipping Options in the United States
Standard Shipping: UPS SurePost delivers your order to a local post office, and USPS makes the final delivery. Delivery time ranges from 3 to 5 business days.* Please note that shipments to Alaska and Hawaii may range from 1-2 weeks.

*Delivery time begins the next business day if you place your order before noon Central Time. Delivery time for orders placed after noon Central Time will ship the second business day. For example, if you order on a Tuesday before noon, start counting days on Wednesday. If you place an order after noon, start counting days on Thursday.

Shipping to Canada
All orders (except Undressed, see below) ship via DHL Express. Delivery time ranges from 3 to 5 business days. Orders placed after noon US Central Time will ship the next business day. We cannot deliver to Canadian P.O. Boxes.

Orders containing Undressed will be shipped via DHL Global service with final delivery typically made by Canada Post, or in some areas UPS. Shipping time ranges from 3 to 10 business days. Undressed cannot be shipped via air.

We offer free shipping on all first-time orders. Subsequent orders will be charged a flat fee of CN$5 per order.

If you are a member of the New Wash Club, orders always ship free (including styling products ordered separately from Club refills).


Questions? You can find most answers or submit a request in our Help Center by clicking here

Shipping to the UK and the EU
All orders ship via Spring Global Delivery Services, which often partners with local national mail service for final delivery. Delivery time can range from 3 to 5 business days. Orders placed after noon Greenwich Mean Time will ship the next business day. No additional taxes or duties will be charged beyond the total on your final invoice.

We offer free shipping on all first-time orders. Subsequent orders will be charged a flat fee based on your country, as shown at checkout.

If you are a member of the New Wash Club, orders always ship free (including styling products ordered separately from Club refills).

Shipping to Norway, Iceland and Switzerland
All orders ship via Spring Global Delivery Services, which often partners with local national mail service for final delivery. Delivery time can range from 3 to 5 business days. Orders placed after noon Greenwich Mean Time will ship the next business day.

Because Norway, Iceland and Switzerland are not in the EU, we do not charge VAT on orders to these countries. Customers must pay VAT upon delivery. 

Please note that we are unable to ship Undressed to Iceland due to airline safety regulations for combustible ingredients.

We offer free shipping on all first-time orders. Subsequent orders will be charged a flat fee based on your country, as shown at checkout.

If you are a member of the New Wash Club, orders always ship free (including styling products ordered separately from Club refills).

Shipping to Australia and New Zealand
All orders (except those with Undressed, see below) ship via DHL Express. Delivery time can range from 3 to 5 business days. Orders placed after noon US Central Time will ship the next business day, Monday through Friday, with the exception of US National Holidays. No additional taxes or duties will be charged beyond the total on your final invoice.

Please note that we are unable to ship Undressed overseas due to airline safety regulations for combustible ingredients.

We offer free shipping on all first-time orders. Subsequent orders will be charged a flat fee based on your country, as shown at checkout.

If you are a member of the New Wash Club, orders always ship free (including styling products ordered separately from Club refills).